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In-house Company Option available
|Location is TBD
Customer Journey Management
Customer journeys are the framework that allows a company to organize itself and mobilize employees to deliver value to customers consistently, in line with its purpose.
Time & Location
In-house Company Option available
Location is TBD
About the event
- To provide participants with a tool kit for the design, improvement and measurement of customer journeys across different touchpoints in their Organization.
- This Workshop will also introduce key principles, relevant concepts and techniques that can be applied immediately for Customer Journey improvements.
- Participants will be equipped to execute Customer Journey improvement Projects
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