Fri, Jun 10|
Customer Experience Strategy for Executives
Often, while we agree the customer is at the center of what we do, initiatives that focus on CX lack a clear and concise business case, and an understanding of the measurable deliverables that will have a positive financial impact on the business as well as the costs related to poor CX.
Time & Location
Jun 10, 2022, 9:00 AM – 12:00 PM
Miami, 4400 NW 87th Ave, Miami, FL 33178, USA
About the event
This Training will focus on building:
MINDSETS: leadership buy-in for customer-centric strategy and shared vision.
SKILLSETS: Identifying core customer centric competencies required for success.
OUTCOMES – A high-level road map to build a sustainable competitive advantage with CX.