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Customer Experience Strategy for Executives
Customer Experience Strategy for Executives

Thu, Aug 25

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Workshop

Customer Experience Strategy for Executives

Often, while we agree the customer is at the center of what we do, initiatives that focus on CX lack a clear and concise business case, and an understanding of the measurable deliverables that will have a positive financial impact on the business as well as the costs related to poor CX.

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Time & Location

Aug 25, 2022, 9:00 AM – 1:30 PM

Workshop

About the event

This Training will focus on building:

MINDSETS: leadership buy-in for customer-centric strategy and shared vision. 

SKILLSETS: Identifying core customer centric competencies required for success.

OUTCOMES – A high-level road map to build a sustainable competitive advantage with CX. 

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