The Leadership Xperience is a Customer-Centric Operating Model and Strategic Transformation Consultancy. Our focus is to bridge the Strategy-Execution gap and deliver Creative Blueprints that achieve the Revenues and Profits, the Recognition and Rewards that Global leaders seek for Organisational and Individual Success.
Whilst we can all agree that Our Customers are at the center of what we do, our Common Leadership Purpose, Cross Functional Alignment, Modelled Behaviors and Cultural Norms and Who we are as Individuals are all critical to Business Success!
The Leadership Xperience will explore for Individuals and Organizations:
Where You Are Now
What Does Success Look Like
Your Journey to Success
Bridging the Strategy-Execution Gap
I am Lisa-Maria Alexander a Marketeer, Organizational Strategist, Behavioral Coach Certified, and an experienced Facilitator and Public Speaker.
As a C-suite Executive for more than fifteen years, my areas of expertise include Strategy Development & Implementation, Customer Experience Management, Market Planning, Relationship Marketing, Internal Branding, and Performance Management.
I have led in:
Customer Journey Management,
Communication and Public Relations,
My accomplishments include:
Strategy Development & Execution
Brand Building and Reputation Management
Customer Experience Design
Transform Your Operating Model for Success!
Strategy Design and Execution Planning Workshops
We will walk you through every step for building a winnable Strategic Plan:
Business Goal Alignment
Target Client Identification to
Operating Model Development,
Building Performance Metrics and Measurement Alignment
Customer Experience Strategy & Programme Design
We will help you see your entire organization through your customer’s eyes and identify opportunities for success:
Customer Journey Management
Customer Feedback Research
Marketing Strategy and Brand Development
We will work with your team to differentiate your Brand and ensure its alignment with the Organization's Business Models
Research-based Target Client Persona Development
Brand Architecture Design
Employee Engagement and Culture Building Workshops
We will work together to:
Conduct A Culture Audit
Construct Employee Engagement Assessments
Develop Execution Plans for targeted outcomes.
The Leadership Xperience
Our Elevator Pitch!
We equip Leaders to drive Operating Model and Strategic Transformations! Many Organizations get stuck at which Strategic Initiatives will result in short-term Revenues versus long-term Profitability. Companies often undertake this assessment without a clear understanding of how their Customer Experience impacts their bottom line!! At the Leadership Xperience we help Caribbean and Global Leaders to make that link. We do not only help transform the way you do things, but also how you measure success!
Making the link between Successful Business Outcomes and Customer-Centricity.
Service Industry : A Customer- Centric Operating Model and Strategic Transformations Consultancy.
The Leadership Xperience is a Customer-Centric Operating Model and Strategic Transformation Consultancy
The Leadership Xperience will bridge the Strategy-Execution gap for CEOs and Executives leading Customer-Centric Business Transformations.
The Leadership Xperience will provide leaders with the Development Coaching, Tools and Strategies to improve their Brands, Operating Models and Culture to positively impact their Business Outcomes.
LX will deliver Creative Strategies that achieve the financial growth and leadership objectives to support organizations in their customer-centricity journeys.
We’re Good with Numbers
Years of Experience
Marketing /Business Development
Years of Experience
Years of Experience Customer Experience Management
Our Core Values
We practice what we preach