At The Leadership Xperience when we say Transformation we are talking about Operating Model Transformations and Strategic Transformations, i.e. not just doing more of the same better, but doing business in a fundamentally different way, that changes how you measure success and how you compete, doing it all with absolute Customer-Obsession!
Great Strategies must be converted into a Business Design that is Measurable, Executable and Sustainable.
Who Is this For?
This offering is for Leaders who:
Need to fundamentally change their Business Model - "The Way We Work"
Are trying to solve an " Execution" Problem
Need to Transform their Value Chain Delivery to Improve Financial and other Business Outcomes
Customer Experience Management
Customer Experience has been described as the battleground in which Customers are won and lost, but the Design and Management of Experiences has gone way beyond the Customer and now incorporates the People, Processes, Systems and Information that deliver an outstanding Customer Experience.
Transforming Customer Experiences (CX) together we will:
Design a clear CX Strategy, build Customer Understanding and establish a framework for the design of improved journeys for your Clients
Build core organizational competence for Governance, Culture, Measurement and Process Optimization enabled by Technology and Data for improved CX Management
Who is This For?
CEOs and Senior Leaders to lead their teams in the alignment of Customer Experience (CX) with Business Outcomes.
Chief Customer Officers and other Professionals tasked with leading the Customer Experience (CX) programme in their Organizations
Internal Auditors and Project Managers tasked with the assessment of their organization’s customer-centricity, and the gaps that need to be considered in order to attain a significantly improved Customer Experience
Leadership Development Coaching
The most effective and sustainable Transformations begin with you! Whether you are a new leader or its a new role, a proactive approach Personal Development approach is key to your Success.
Who Is this For?
This offering is for ambitious Professionals who are:
Leaders transitioning into a bigger role
Female Executives who are interested in deepening their impact and influence
Senior Executives and Business Owners preparing for Transformational Changes.
The Leadership Xperience Team will support clients in:
the uncovering of their purpose and passions,
in building self-confidence and self-awareness,
in understanding the tenets of leadership potential and
in preparing for transformational change.
Lets answers these Questions together
What makes you a special as a person and a Leader?
What do I most want to contribute to the world?
What advice would you give to someone like yourself?
Internal Branding and Culture
Internal Branding aligns what you say in your Marketing messages with what you do, Culture is who you are! Simply put, are you and your brand modelling the behaviors internally that you espouse.
Build alignment around your Brand
Build Team Engagement