Wed, Jun 29|
Customer Journey Management
Customer journeys are the framework that allows a company to organize itself and mobilize employees to deliver value to customers consistently, in line with its purpose.
Time & Location
Jun 29, 2022, 8:00 AM GMT-4 – Jun 30, 2022, 4:00 PM GMT-4
About the event
- To provide participants with a tool kit for the design, improvement and measurement of customer journeys across different touchpoints in their Organization.
- This Workshop will also introduce key principles, relevant concepts and techniques that can be applied immediately for Customer Journey improvements.
- Participants will be equipped to execute Customer Journey improvement Projects